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Pakenham VIC, within 75 km
Reclaim Energy · Sydney, Australia

Reclaim Energy installer, Melbourne’s south-east.

The CO₂ heat pump we put in for anyone staying in the house, and the one still making hot water on the morning the others fade. Thirteen models across two families, start with the tank.

Where it goes: Pakenham Cameron Park estates on the ten-year plan, Berwick weatherboards coming off gas storage, and Cranbourne and Officer jobs where the stainless tank sits somewhere you walk past every day.

Reclaim heat pump hot water system with controller
  • -10°Still holds its heating capacity that cold
  • Zero GWPCO₂ (R744) natural refrigerant
  • 15-yearParts warranty on a stainless tank
  • Since 2007Designed and assembled in Sydney
Why Reclaim Energy

Still pulling heat at -10°.

CO₂ is the reason. Where an R290 or R134a heat pump is working hardest for the least on a cold Pakenham morning, a Reclaim keeps making its hot water, and the stainless tank in front of it is built to outlast the compressor.

Reclaim is what we put in for someone staying in the house, the ten-to-fifteen-year plan, not the flip. CO₂ (R744) pulls heat out of cold air in a way R290 and R134a can't, which is what earns it on an Emerald or Gembrook morning rather than on a spec sheet, and a stainless tank has no anode to swap and nothing in it to rust, so it outlasts the compressor sitting in front of it. Two shapes: the CO₂ SPLIT: an outdoor heat pump plumbed to a separate tank, in glass-lined, stainless, 316 stainless and Earthworker finishes from 160 to 400 L, and the ECO R290 ALL-IN-ONE, the lot in one shell at 200 or 285 L. It costs more on day one, and it's built to still be there in fifteen years. If hot water you never think about is worth paying for once, this is the one.

Heat out of cold air. CO₂ (R744) keeps pulling heat out of the air when an R290 or R134a heat pump is working hardest for the least. On an Emerald or Gembrook morning in July that's the difference between a full tank and a lukewarm one, and it's the whole reason we run the refrigerant most of the market doesn't.

Straight from the manufacturer: Reclaim Energy · manufacturer website

How it works

How a heat pump makes your hot water.

A Reclaim Energy heat pump doesn’t burn anything or run an element. It moves heat that’s already in the air into your tank, which is why it does the same job on a fraction of the power.

All-in-one
Heat pump headhotcold

Tank and heat pump in one shell, nothing to place outside.

Split system
COMPEvaporatorCompressorHeat exchangerTankhotcold

Outdoor heat pump plumbed to a separate tank indoors.

Refrigerant carries the heat Hot water out the top Cold water in the bottom
  1. 1
    Pull heat from the air

    A fan draws air across the evaporator, where the refrigerant soaks up the warmth, even a cold morning has heat to give.

  2. 2
    Concentrate it

    The compressor squeezes that refrigerant, and squeezing it makes it hot, hotter than shower temperature.

  3. 3
    Pass it to the water

    The heat exchanger hands the heat to the water. Cold in the bottom, hot out the top.

Full range we install

The Reclaim Energy models we install and support.

Every model below is a product we've installed enough of to have an opinion on. Tap through for our take, spec sheet, installed price and what it's best for. Tick Compare on any 2-4 models to see them side by side.

CO₂ split heat pump · glass-lined tank4 models

Panasonic CO₂ split heat pump · glass-lined tank4 models

Panasonic CO₂ split heat pump · stainless tank4 models

Narrow it down

Which one is right for my home?

How many of you there are, what's there now, and where it lives. Runs in your browser, nothing recorded, nothing sent.

How many people in the house?
What's there now?
Where does it go?

Answer the three and the answer appears here.

A Reclaim CO₂ heat pump and tank installed on a brick wall
Keeping it working

What year fifteen looks like.

Anyone can sell you a heat pump. What decides whether it was the right call is the next fifteen years: whether the tank's still sound, whether the parts still exist, and whether somebody can actually get to the compressor. That last one is settled on install day, not on service day.

  • Reclaim's Sydney factory holds parts for every unit currently in the field, so a compressor swap-out inside warranty is a booked job, not a wait for stock
  • We carry the common seals, O-rings and PV-diverter controllers on the truck, so the small faults get sorted the first visit
  • A stainless tank has no anode to replace, so there's none of the five-yearly rod change a glass-lined tank asks for
  • The split heat pump sits out in the open with clear access, because a unit boxed in against a fence is a quote, not a service
  • Warranty runs 10-year parts + labour on the Reclaim EHPE-4550P-A heat pump and 15-year parts on a stainless tank, and we register it in your name the day we commission it
How the job runs

How we fit a Reclaim Energy system.

  1. 1

    Site visit and tank choice

    We look at where the tank and the outdoor heat pump can go, check your hot-water demand and how hard the water is, and settle the tank: glass-lined or stainless, 160 through 400 L, or an ECO R290 all-in-one where the split won't fit.

  2. 2

    Written quote after the VEU rebate

    A written quote: model, tank finish, capacity, warranty position and the total after the VEU rebate is taken off, not a 'from $X'. The rebate is assigned to us and already in the number you see.

  3. 3

    Old unit removed

    On the day we drain, disconnect and take away the old gas or electric storage unit, and cap or make good the gas point if you're coming off gas.

  4. 4

    Set the split heat pump and tank

    We stand the tank, mount the outdoor CO₂ heat pump on a level pad or bracket, run the insulated pipework between them and plumb it into the house. Fresh fittings, not whatever was there.

  5. 5

    Tempering valve and PV diverter

    A tempering valve goes on so the water leaves the tap at a safe temperature, and where you've got solar we fit the PV-diverter kit so the compressor fires on your surplus rather than the grid.

  6. 6

    Commission and rebate paperwork

    We fill and run it up, check it's making temperature, register the warranty in your name and lodge the VEU paperwork and compliance certificates so the rebate lands and the record stays clean.

Free quote

Quote for a Reclaim Energy system.

60 seconds, no obligation, replied within 12 business hours, with the model, the installed price and any rebate you qualify for, in writing.

  • Same person quotes as installs
  • Rebates applied and GST included
  • We’ll say if another brand suits you better
Step 1 of 4 · 25% complete
What do you need installed?

Takes under 60 seconds. No obligation.

Reclaim Energy questions

Straight answers.

If your question isn’t here, call (03) 5947 8000.

Why CO₂ when everyone else runs R290 or R134a?

Because CO₂ (R744) keeps pulling heat out of cold air when the other refrigerants are working hardest for the least. Reclaim holds its heating capacity down to -10° ambient, which is exactly the Emerald and Gembrook mornings in July when you want a full tank. It's also a natural refrigerant with zero global-warming potential, but the reason we fit it is the cold-morning performance, not the badge.

Glass-lined or stainless, is the stainless worth the extra?

If you're staying in the house, usually yes. A glass-lined tank carries 10-year parts + 5-year labour and has a sacrificial anode that needs checking over its life; a stainless tank carries 15-year parts + 5-year labour, has no anode to swap and nothing in it to rust. On hard water the duplex tank steps up to 2205 duplex / 316-grade. The stainless tank is built to outlast the compressor in front of it, which is the whole idea.

Do I want the split or the ECO R290 all-in-one?

The CO₂ split: outdoor heat pump plumbed to a separate tank: is the one we fit most, in 160 through 400 L, because it's the best cold-weather performer and the tank choice is widest. The ECO R290 all-in-one puts everything in one shell at 200 or 285 L and goes in where there's no room to separate the pump and tank, or where the run between them would be awkward. We'll tell you which your house is at the quote.

It costs more than the other heat pumps, is it worth it?

On the long hold, yes; on a quick sale, probably not. Reclaim costs more on day one and it's built to still be there in fifteen years, so it earns its price over a decade of ownership rather than at the next open house. If the VEU rebate and the up-front number are what the decision comes down to, an iStore gets you the best rebate for less today, and we'll say so rather than sell you up.

Is there a rebate, and do you handle the paperwork?

Yes: the Reclaim systems are VEU-eligible, and the rebate is assigned to us and already taken off the price on your quote, so there are no forms to chase or money to claim back later. We lodge it after commissioning along with the compliance certificates. If the rebate is the thing that makes the job add up, that's worth talking through, because a couple of the brands we fit rebate differently.

What warranty do I actually get?

On the tank, 10-year parts + 5-year labour glass-lined, or 15-year parts + 5-year labour stainless. On the heat pump, 10-year parts + labour on the Reclaim EHPE-4550P-A, 7-year parts + labour on the Reclaim/Panasonic HE-UM60AR. The controller is 10-year on the Reclaim one and 7-year on the Reclaim/Panasonic non-Wi-Fi controller, and the ECO R290 all-in-one is 8-year tank, parts and labour. On top of all of that we carry 6 years on our own workmanship, which covers the install: the pipework, the mounts, the plumbing, rather than the box.

What locals say

Reviews from households across the south-east.

4.9 / 5 on Google
★★★★★

Quoted Mon, installed Fri

Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.

JM
Jess M.Pakenham · heat pump install
★★★★★

Rebate handled, didn't lift a finger

The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.

LM
Lauren M.Pakenham · heat pump swap
★★★★★

No surprises on the invoice

Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.

PS
Priya S.Cranbourne · split install
★★★★★

Split install in half a day

Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.

AP
Alex P.Cranbourne East · split
★★★★★

Quoted Mon, installed Fri

Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.

JM
Jess M.Pakenham · heat pump install
★★★★★

Rebate handled, didn't lift a finger

The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.

LM
Lauren M.Pakenham · heat pump swap
★★★★★

No surprises on the invoice

Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.

PS
Priya S.Cranbourne · split install
★★★★★

Split install in half a day

Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.

AP
Alex P.Cranbourne East · split
★★★★★

Family business, feels it

Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.

TH
Tom H.Narre Warren · heat pump
★★★★★

Emergency sorted Sunday

Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.

SK
Sam K.Berwick · emergency hot water
★★★★★

Follow-up call was a surprise

A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.

ND
Nick D.Beaconsfield · heat pump
★★★★★

Family business, feels it

Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.

TH
Tom H.Narre Warren · heat pump
★★★★★

Emergency sorted Sunday

Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.

SK
Sam K.Berwick · emergency hot water
★★★★★

Follow-up call was a surprise

A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.

ND
Nick D.Beaconsfield · heat pump
★★★★★

Actually got up in the roof

Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.

DR
Dean R.Officer · ducted retrofit
★★★★★

Cleaned up like nothing happened

Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.

BR
Bianca R.Berwick · ducted install
★★★★★

Explained everything

Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.

MT
Marcus T.Officer · ducted aircon
★★★★★

Actually got up in the roof

Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.

DR
Dean R.Officer · ducted retrofit
★★★★★

Cleaned up like nothing happened

Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.

BR
Bianca R.Berwick · ducted install
★★★★★

Explained everything

Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.

MT
Marcus T.Officer · ducted aircon

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