★★★★★
Quoted Mon, installed Fri
Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so I paid less than $400 out of pocket. Bloke on the phone is the bloke on the tools, refreshing.
Jess M.Pakenham · heat pump install
4.9/5 from 280+ locals
What our customers say.
Every review below is from a real job across Melbourne’s south-east. No paid placements, no filtered feedback — if a job goes wrong we’d rather fix it than bury the review.
The full list
Every review, in full.
4.9from 280+ Google reviews
Read them all on Google →★★★★★
Family business, feels it
Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.
Tom H.Narre Warren · heat pump
★★★★★
Actually got up in the roof
Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.
Dean R.Officer · ducted retrofit
★★★★★
Rebate handled, didn't lift a finger
The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.
Lauren M.Pakenham · heat pump swap
★★★★★
Emergency sorted Sunday
Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.
Sam K.Berwick · emergency hot water
★★★★★
Cleaned up like nothing happened
Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.
Bianca R.Berwick · ducted install
★★★★★
No surprises on the invoice
Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.
Priya S.Cranbourne · split install
★★★★★
Follow-up call was a surprise
A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.
Nick D.Beaconsfield · heat pump
★★★★★
Explained everything
Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.
Marcus T.Officer · ducted aircon
★★★★★
Split install in half a day
Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.
Alex P.Cranbourne East · split
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