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Pakenham VIC, within 75 km
Thermann · Made by Dux in Moss Vale NSW · Reece-exclusive brand

Thermann installer, Melbourne’s south-east.

Reece's own hot-water brand, built by Dux in NSW, and the one we can get parts for over the counter at any Reece store in Victoria. Heat pump, continuous flow and storage, start with what you're replacing.

Where it goes: All-in-one heat pumps into Hampton Park, Cranbourne and Narre Warren, the G-series continuous flow as our standard gas swap right across the corridor, and the first call on a rental where a fault has to be fixed today.

Thermann integrated heat pump hot water system
  • Same dayCommon parts over the counter at any Reece store
  • 8Models we install and support
  • Aus-madeBuilt by Dux in Moss Vale NSW · VEU bonus
  • 5 + 6 yrCylinder, then our workmanship
Why Thermann

Most faults, fixed the same day.

Every Reece store in Victoria carries the common Thermann spares, and as a trade partner we pull them over the counter. That's the whole argument for the brand, a fault on one of these rarely costs you a week.

Thermann is the one we reach for when the parts pipeline is what matters most: on a rental, an investment property, or anywhere a fault has to be fixed today. It's Reece's own brand, built by Dux in NSW, and as a Reece trade partner we pull parts and warranty over the counter at any store in Victoria, so most faults get sorted the same day rather than next week. It's genuinely Australian-made too, which means the VEU rebate with the Australian-made bonus on top: and across heat pumps, continuous flow and storage it's the range we can support fastest.

Parts on a Victorian shelf. Thermann is Reece's own brand, so the common parts sit on a shelf at every Reece store in the state and we pull them over the counter as a trade partner. That's why a fault on one of these rarely costs you a week, most get fixed the same day rather than next.

Straight from the manufacturer: Thermann · manufacturer website · Dux (made in Australia by)

How it works

How a heat pump makes your hot water.

A Thermann heat pump doesn’t burn anything or run an element. It moves heat that’s already in the air into your tank, which is why it does the same job on a fraction of the power.

All-in-one
Heat pump headhotcold

Tank and heat pump in one shell, nothing to place outside.

Split system
COMPEvaporatorCompressorHeat exchangerTankhotcold

Outdoor heat pump plumbed to a separate tank indoors.

Refrigerant carries the heat Hot water out the top Cold water in the bottom
  1. 1
    Pull heat from the air

    A fan draws air across the evaporator, where the refrigerant soaks up the warmth, even a cold morning has heat to give.

  2. 2
    Concentrate it

    The compressor squeezes that refrigerant, and squeezing it makes it hot, hotter than shower temperature.

  3. 3
    Pass it to the water

    The heat exchanger hands the heat to the water. Cold in the bottom, hot out the top.

Full range we install

The Thermann models we install and support.

Every model below is a product we've installed enough of to have an opinion on. Tap through for our take, spec sheet, installed price and what it's best for. Tick Compare on any 2-4 models to see them side by side.

Electric storage hot water6 models

Narrow it down

Which one is right for my home?

How many of you there are, what's there now, and where it lives. Runs in your browser, nothing recorded, nothing sent.

How many people in the house?
What's there now?
Where does it go?

Answer the three and the answer appears here.

A Thermann hot water unit installed and connected
Keeping it working

What happens the day one faults.

Anyone can sell you a hot water unit. What decides whether it was a good buy is the day it faults: whether the part exists, whether it's nearby, and whether someone can get to it this week. With Thermann that's a decision Reece already made for us: the common spares sit on a shelf at every store in the state.

  • The Reece store network across Melbourne is same-day for us, and every branch stocks the common Thermann parts
  • Dux handles compressor and cylinder warranty claims directly, and we do the on-site swap-out
  • The split's glass-lined tank has a sacrificial anode we swap every five to seven years: the tank warranty depends on it, so it goes on the service list rather than getting forgotten
  • The warranty is 5-year cylinder + 3-year compressor + 6-year on our workmanship. R290 heat pump range extends compressor warranty to 5 years
  • Heat pump, continuous flow or storage, the parts come from the same counter, which is why it's the range we can support fastest
How the job runs

How we fit a Thermann system.

  1. 1

    We size it to the house, not the truck

    How many of you there are, what's there now and where it lives, a couple on one bathroom is a different unit to five people back-to-back. An all-in-one where there's no outdoor spot, a split where the tank and heat pump want to live apart, or the G-series continuous flow for a straight gas swap.

  2. 2

    Written quote

    Model, capacity, install position and the total installed price, with the VEU rebate and the Australian-made bonus already taken off rather than promised later. No 'from $X' that turns into a variation on the day.

  3. 3

    Unit and parts over the counter

    Because it's Reece's own brand we pull the unit and the common fittings over the counter at the local store, usually same-day. That's the difference between booking your changeover this week and waiting on a delivery.

  4. 4

    Old unit out, new one in

    We drain and pull the old tank or heater, cart it away, and set the Thermann on a proper base or wall pad. Fresh water connections, and a new tempering valve fitted so the hot water leaves the unit at a safe 50° at the tap.

  5. 5

    Commission and hand over

    We fill it, fire it up, check it's making hot water to spec and walk you through the controller. On a heat pump we set the run timer for the cheap part of the day, or onto your solar if you've got it.

  6. 6

    Rebate and compliance paperwork

    We lodge the VEU rebate and the Australian-made bonus, register the manufacturer warranty in your name, and email the plumbing compliance certificate. The paperwork is our job, not yours.

Free quote

Quote for a Thermann system.

60 seconds, no obligation, replied within 12 business hours, with the model, the installed price and any rebate you qualify for, in writing.

  • Same person quotes as installs
  • Rebates applied and GST included
  • We’ll say if another brand suits you better
Step 1 of 4 · 25% complete
What do you need installed?

Takes under 60 seconds. No obligation.

Thermann questions

Straight answers.

If your question isn’t here, call (03) 5947 8000.

Why Thermann over the other heat pumps you fit?

One reason above the rest: the parts pipeline. Thermann is Reece's own brand, so the common spares sit on a shelf at every Reece store in Victoria and we pull them over the counter as a trade partner. A fault on one of these rarely costs you a week, most get fixed the same day. If getting a part today matters more than anything else, this is the range we can support fastest.

Is it actually made in Australia?

Yes. Thermann is Reece's brand, but the units are built by Dux at their Moss Vale factory in NSW. That's not just a sticker: because it's genuinely Australian-made it qualifies for the Australian-made VEU bonus, which comes off the price on top of the standard rebate.

What's the warranty?

5-year cylinder + 3-year compressor + 6-year on our workmanship. R290 heat pump range extends compressor warranty to 5 years. Dux handles the compressor and cylinder claims directly; the six years on workmanship is ours, and it covers the install: the fittings, the tempering valve, the connections, rather than the box.

All-in-one or split heat pump?

An all-in-one is tank and heat pump in one shell with nothing to place outside, which is what makes it fit where a split's outdoor unit has nowhere to sit, it's our default across Hampton Park, Cranbourne and Narre Warren. A split lets the tank live indoors and the heat pump outside, but its glass-lined tank has a sacrificial anode we swap every five to seven years to keep the warranty alive. We'll tell you which your site wants.

Can I still get a gas unit?

Yes. The G-series continuous flow is our standard gas hot-water swap right across the corridor, natural gas or LPG, sized by how many outlets run at once rather than by people. If your gas unit's on its way out though, it's worth letting us price a heat pump beside it, the VEU rebate and the Australian-made bonus close the gap by more than most people expect.

How fast can you do it, and what if it faults later?

Because we pull the unit and the fittings over the counter at Reece, most changeovers get booked the same week rather than waiting on a delivery. And the reason we reach for Thermann in the first place is the day it faults years later: the Reece network is same-day for us and every branch stocks the common parts, so you're not sitting cold while a part ships from interstate.

What locals say

Reviews from households across the south-east.

4.9 / 5 on Google
★★★★★

Quoted Mon, installed Fri

Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.

JM
Jess M.Pakenham · heat pump install
★★★★★

Rebate handled, didn't lift a finger

The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.

LM
Lauren M.Pakenham · heat pump swap
★★★★★

No surprises on the invoice

Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.

PS
Priya S.Cranbourne · split install
★★★★★

Split install in half a day

Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.

AP
Alex P.Cranbourne East · split
★★★★★

Quoted Mon, installed Fri

Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.

JM
Jess M.Pakenham · heat pump install
★★★★★

Rebate handled, didn't lift a finger

The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.

LM
Lauren M.Pakenham · heat pump swap
★★★★★

No surprises on the invoice

Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.

PS
Priya S.Cranbourne · split install
★★★★★

Split install in half a day

Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.

AP
Alex P.Cranbourne East · split
★★★★★

Family business, feels it

Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.

TH
Tom H.Narre Warren · heat pump
★★★★★

Emergency sorted Sunday

Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.

SK
Sam K.Berwick · emergency hot water
★★★★★

Follow-up call was a surprise

A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.

ND
Nick D.Beaconsfield · heat pump
★★★★★

Family business, feels it

Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.

TH
Tom H.Narre Warren · heat pump
★★★★★

Emergency sorted Sunday

Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.

SK
Sam K.Berwick · emergency hot water
★★★★★

Follow-up call was a surprise

A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.

ND
Nick D.Beaconsfield · heat pump
★★★★★

Actually got up in the roof

Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.

DR
Dean R.Officer · ducted retrofit
★★★★★

Cleaned up like nothing happened

Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.

BR
Bianca R.Berwick · ducted install
★★★★★

Explained everything

Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.

MT
Marcus T.Officer · ducted aircon
★★★★★

Actually got up in the roof

Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.

DR
Dean R.Officer · ducted retrofit
★★★★★

Cleaned up like nothing happened

Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.

BR
Bianca R.Berwick · ducted install
★★★★★

Explained everything

Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.

MT
Marcus T.Officer · ducted aircon

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