Quoted Mon, installed Fri
“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.”
Reece's own hot-water brand, built by Dux in NSW, and the one we can get parts for over the counter at any Reece store in Victoria. Heat pump, continuous flow and storage, start with what you're replacing.
Where it goes: All-in-one heat pumps into Hampton Park, Cranbourne and Narre Warren, the G-series continuous flow as our standard gas swap right across the corridor, and the first call on a rental where a fault has to be fixed today.

Every Reece store in Victoria carries the common Thermann spares, and as a trade partner we pull them over the counter. That's the whole argument for the brand, a fault on one of these rarely costs you a week.
Thermann is the one we reach for when the parts pipeline is what matters most: on a rental, an investment property, or anywhere a fault has to be fixed today. It's Reece's own brand, built by Dux in NSW, and as a Reece trade partner we pull parts and warranty over the counter at any store in Victoria, so most faults get sorted the same day rather than next week. It's genuinely Australian-made too, which means the VEU rebate with the Australian-made bonus on top: and across heat pumps, continuous flow and storage it's the range we can support fastest.
Parts on a Victorian shelf. Thermann is Reece's own brand, so the common parts sit on a shelf at every Reece store in the state and we pull them over the counter as a trade partner. That's why a fault on one of these rarely costs you a week, most get fixed the same day rather than next.
Straight from the manufacturer: Thermann · manufacturer website ↗ · Dux (made in Australia by) ↗
A Thermann heat pump doesn’t burn anything or run an element. It moves heat that’s already in the air into your tank, which is why it does the same job on a fraction of the power.
Tank and heat pump in one shell, nothing to place outside.
Outdoor heat pump plumbed to a separate tank indoors.
A fan draws air across the evaporator, where the refrigerant soaks up the warmth, even a cold morning has heat to give.
The compressor squeezes that refrigerant, and squeezing it makes it hot, hotter than shower temperature.
The heat exchanger hands the heat to the water. Cold in the bottom, hot out the top.
Every model below is a product we've installed enough of to have an opinion on. Tap through for our take, spec sheet, installed price and what it's best for. Tick Compare on any 2-4 models to see them side by side.
How many of you there are, what's there now, and where it lives. Runs in your browser, nothing recorded, nothing sent.
Answer the three and the answer appears here.

Anyone can sell you a hot water unit. What decides whether it was a good buy is the day it faults: whether the part exists, whether it's nearby, and whether someone can get to it this week. With Thermann that's a decision Reece already made for us: the common spares sit on a shelf at every store in the state.
Straight from our Instagram, real Thermann installs across Melbourne's south-east, posted as we finish them.
🇦🇺Aussie Made Week is on, and we’re backing the heat pumps that are actually built here.
Emergency hot water swap 🚨
Swipe to install a new Thermann 200L Heat Pump.
Come with us to install a Australian made Thermann heat pump!
Australian-made Thermann Heat Pumps now from just $1,699 (normally $4,500) — with rebates!
Old unit was on its last legs and finally let go swapped it out this Saturday for a new Thermann 26L…
Thinking your system might be on its last legs? Don’t wait until it blows! ⚠️💥
H-Bomb rocking the new Thermann merch! 🔥Live from @advancedgasaircon
How many of you there are, what's there now and where it lives, a couple on one bathroom is a different unit to five people back-to-back. An all-in-one where there's no outdoor spot, a split where the tank and heat pump want to live apart, or the G-series continuous flow for a straight gas swap.
Model, capacity, install position and the total installed price, with the VEU rebate and the Australian-made bonus already taken off rather than promised later. No 'from $X' that turns into a variation on the day.
Because it's Reece's own brand we pull the unit and the common fittings over the counter at the local store, usually same-day. That's the difference between booking your changeover this week and waiting on a delivery.
We drain and pull the old tank or heater, cart it away, and set the Thermann on a proper base or wall pad. Fresh water connections, and a new tempering valve fitted so the hot water leaves the unit at a safe 50° at the tap.
We fill it, fire it up, check it's making hot water to spec and walk you through the controller. On a heat pump we set the run timer for the cheap part of the day, or onto your solar if you've got it.
We lodge the VEU rebate and the Australian-made bonus, register the manufacturer warranty in your name, and email the plumbing compliance certificate. The paperwork is our job, not yours.
60 seconds, no obligation, replied within 12 business hours, with the model, the installed price and any rebate you qualify for, in writing.
One reason above the rest: the parts pipeline. Thermann is Reece's own brand, so the common spares sit on a shelf at every Reece store in Victoria and we pull them over the counter as a trade partner. A fault on one of these rarely costs you a week, most get fixed the same day. If getting a part today matters more than anything else, this is the range we can support fastest.
Yes. Thermann is Reece's brand, but the units are built by Dux at their Moss Vale factory in NSW. That's not just a sticker: because it's genuinely Australian-made it qualifies for the Australian-made VEU bonus, which comes off the price on top of the standard rebate.
5-year cylinder + 3-year compressor + 6-year on our workmanship. R290 heat pump range extends compressor warranty to 5 years. Dux handles the compressor and cylinder claims directly; the six years on workmanship is ours, and it covers the install: the fittings, the tempering valve, the connections, rather than the box.
An all-in-one is tank and heat pump in one shell with nothing to place outside, which is what makes it fit where a split's outdoor unit has nowhere to sit, it's our default across Hampton Park, Cranbourne and Narre Warren. A split lets the tank live indoors and the heat pump outside, but its glass-lined tank has a sacrificial anode we swap every five to seven years to keep the warranty alive. We'll tell you which your site wants.
Yes. The G-series continuous flow is our standard gas hot-water swap right across the corridor, natural gas or LPG, sized by how many outlets run at once rather than by people. If your gas unit's on its way out though, it's worth letting us price a heat pump beside it, the VEU rebate and the Australian-made bonus close the gap by more than most people expect.
Because we pull the unit and the fittings over the counter at Reece, most changeovers get booked the same week rather than waiting on a delivery. And the reason we reach for Thermann in the first place is the day it faults years later: the Reece network is same-day for us and every branch stocks the common parts, so you're not sitting cold while a part ships from interstate.
“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.”
“The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.”
“Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.”
“Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.”
“Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.”
“The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.”
“Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.”
“Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.”
“Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.”
“Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.”
“A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.”
“Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.”
“Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.”
“A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.”
“Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.”
“Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.”
“Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.”
“Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.”
“Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.”
“Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.”
Free, no-obligation, replied within 12 business hours.