Terms of service
Last updated 12 August 2026
These are the terms Advanced Gas & Airconditioning Services Pty Ltd, trading as Advanced Gas & Aircon, works under. They apply when you accept a quote from us. They are written to be read, not to be survived.
Quotes
A written quote is fixed for 30 days and the number on it is the number on the invoice. If something on site turns out to be different from what we were told or could see, we stop, tell you what changed, and give you a revised price before we do the work. We do not discover extra cost halfway through and bill you for it afterwards.
Prices on this website are indicative and are there so you know roughly where you stand. The quote is the price.
Rebates
Where a job is eligible under Victorian Energy Upgrades or Solar Homes, we apply the rebate at the quote and lodge the paperwork ourselves. You do not front the money and chase it back.
Eligibility is decided by the scheme, not by us, and rebate values move with certificate prices. We confirm your eligibility before you commit. If a rebate is refused for a reason we got wrong, we wear it. If it is refused because the information you gave us was wrong, the difference is payable.
Deposits and payment
Most residential jobs are paid on completion. Where a job needs equipment ordered in specially, we ask for a deposit to cover the stock, and that is stated on the quote rather than sprung on you. Invoices are due within 7 days unless we have agreed otherwise in writing.
Access and site conditions
We need safe access to the work area, the switchboard and the meter on the day. If a roof is unsafe to walk, if the weather makes roof work dangerous, or if we can’t get to the equipment, we will rebook rather than push on. We would rather move a job than have someone get hurt on it.
If we arrive at an agreed time and can’t get in, or the job is cancelled with less than 24 hours notice, a call-out fee may apply. We will tell you before charging it.
Warranty
- Our workmanship: 6 years. If something we did fails, we come back and fix it. That covers the install, the brackets, the pipework, the wiring and the finish.
- The equipment: the manufacturer’s own warranty, registered in your name at install. Lengths vary by product and are listed on each product page.
- Parts we supply on a repair: 12 months.
Warranty does not cover damage from misuse, storms, pests, power surges, someone else’s work on the system, or a manufacturer service schedule that was never followed. Where a manufacturer requires annual servicing to keep cover in force, we tell you at handover and the reminder is free.
Cancelling
You can cancel before we order equipment and we will refund any deposit in full. After stock is ordered specially for your job, we keep the cost of that stock and refund the rest.
Liability
We carry $20 million public liability insurance. We are responsible for the work we do and the damage we cause. We are not responsible for pre-existing faults in a property, or for consequential losses such as lost income, beyond what the law requires of us.
Your consumer rights
Nothing on this page limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. Where a failure is not major, you are entitled to have it fixed in a reasonable time.
Anything else
These terms are governed by the law of Victoria, Australia. If a dispute comes up, call us first, on (03) 5947 8000. In eleven years almost everything has been sorted out on the phone.
Advanced Gas & Airconditioning Services Pty Ltd · ABN 35 607 575 280 · Plumbing Licence 46828 · Contact us · Privacy notice