Privacy notice

Last updated 12 August 2026

This explains what Advanced Gas & Airconditioning Services Pty Ltd, trading as Advanced Gas & Aircon, does with your information. We are a family HVAC business in Pakenham, not a data company, and the short version is that we collect what we need to quote and complete a job, we hand a small part of it to the people who process your rebate, and we don’t sell any of it to anyone.

What we collect

• When you ask for a quote: your name, phone number, email, the address of the property, and what you told us about the job. If you send photos of an existing unit, we keep those with the quote.
• When we attend: notes on the property and the system, model and serial numbers, photos of the work, and the compliance certificates we are legally required to issue and retain.
• When you subscribe to the seasonal reminder email: your email address, and nothing else.
• When you use the site: anonymous page-performance measurements. We do not run advertising trackers and we do not build a profile of you.

Who else sees it

Only where the job requires it, and only the part they need:

• VEU accredited providers. To claim a Victorian Energy Upgrades rebate on your behalf we have to lodge your name, the property address, and evidence of the old and new systems. That is a requirement of the scheme, not a choice we make.
• Manufacturers. We register your warranty in your name, which means giving them your name, the address and the model and serial numbers.
• Regulators. Gas, plumbing and electrical compliance certificates are lodged with the relevant Victorian authority. This is not optional and it protects you.
• The people who run our software. Email, quoting and website hosting. They store the data; they don’t use it.

We do not sell your information, we do not trade it, and we do not hand it to anyone for marketing.

How long we keep it

Quotes that don’t become jobs are kept for two years, because people come back. Job records, compliance certificates and warranty registrations are kept for at least seven years, which is what the gas, plumbing and electrical rules require and what you would want us to have if you ever needed to make a claim.

Cookies

The site sets no advertising or profiling cookies. It records anonymous page-speed measurements so we can tell whether a page is loading slowly on a phone in a bad reception area, which is the only reason we look at it.

Getting it, correcting it, or having it deleted

Email admin@advancedgas.com.au or call (03) 5947 8000 and ask. We will confirm who you are, then send you what we hold, correct anything wrong, or delete it, within 30 days.

The exception is the records we are legally required to keep: compliance certificates and the evidence behind a lodged VEU rebate. We can’t delete those, and we will tell you plainly which ones they are.

Advanced Gas & Airconditioning Services Pty Ltd · ABN 35 607 575 280 · Plumbing Licence 46828 · Contact us · Terms of service