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Pakenham, VIC, servicing within 75 kmOpen Mon–Fri · 8:00 am – 4:00 pmABN 35 607 575 280 · Plumbing Lic. 46828
Heat Pump Installation · Pakenham & within 75 km

Split heat pump hot water

A split heat pump puts the compressor outside and the tank against the wall, with a pair of lines between them. It is the better performer on a cold morning and the one with the tank options, because the tank isn't carrying a compressor on its head. It's also the one that needs two spots rather than one, which is the trade.

  • CO₂ (R744)Refrigerant
  • 160 – 400 LTank sizes
  • -10 °C ambientHolds to
  • Up to $2,700 offRebate
What you get

What’s in the price.

Compressor outside, tank against the wall, a pair of lines between them. It is the better performer in the cold and the one with the tank options — stainless or glass-lined, 160 to 400 litres — because the tank isn't carrying a compressor on top of it.

CO₂, not R32 or R134a. Reclaim runs CO₂ (R744) where almost everyone else runs a synthetic. It matters here rather than on a spec sheet because CO₂ keeps pulling heat out of the air on a cold Pakenham morning, which is exactly when other heat pumps are working hardest for the least.

Choose your system

The heat pump installation options, side by side.

You're reading about split heat pump hot water. Here it is next to everything else we fit, in case it isn't the one.

Reclaim CO₂ split heat pump, compressor and tank against a brick wall
from $4,200

Split heat pump hot water

Reclaim Energy

Compressor outside, tank against the wall, a pair of lines between them. It is the better performer in the cold and the one with the tank options — stainless or glass-lined, 160 to 400 litres — because the tank isn't carrying a compressor on top of it.

  • CO₂, not R32 or R134aA natural refrigerant with zero global-warming potential
  • Holds down to -10°Where a cheaper unit quietly stops keeping up
  • Tank choicesStainless or glass-lined, 160 to 400 litres
  • Two compressors to pick fromReclaim's own 5 kW, or the Panasonic 4 and 6 kW
You’re reading this one
Thermann all-in-one heat pump hot water unit against a brick wall
from $2,150 inc GST

All-in-one heat pump hot water

Reclaim Energy · iStore · Thermann

Compressor and tank in a single shell. One thing to place, one thing to plumb, and the simplest way into a heat pump — which is why it's where the rebate goes furthest and where most straight electric swaps end up.

  • One thing on the wallCompressor and tank in a single shell
  • Where the rebate goes furthestiStore takes the VEU further than anything else we fit
  • Two brands, identical gutsReclaim ECO R290 and Thermann ECO R290
  • R290 propaneNatural refrigerant, very low global-warming potential
See the full detail
How it looks

Two pieces, and the tank is the tall one.

The compressor is about the size of an aircon outdoor unit and sits on a slab or brackets. The tank stands against the wall beside it, slimmer than an all-in-one because it is not carrying a compressor on its head. A pair of insulated lines runs between them.

  • Two piecesCompressor on the ground, tank against the wall
  • 160 – 400 LTank sizes, so the footprint follows the household
  • 37 dBAQuiet enough to sit near a bedroom wall
  • Shady sideSited away from bedrooms and the neighbour's fence
Reclaim split heat pump tank and compressor from behind
How it works

How a heat pump makes your hot water.

A heat pump doesn’t burn anything or run an element — it moves heat that’s already in the air into your tank, which is why it does the same job on a fraction of the power.

Split system
COMPEvaporatorCompressorHeat exchangerTankhotcold

Outdoor heat pump plumbed to a separate tank indoors.

Refrigerant carries the heat Hot water out the top Cold water in the bottom
  1. 1
    Pull heat from the air

    A fan draws air across the evaporator, where the refrigerant soaks up the warmth — even a cold morning has heat to give.

  2. 2
    Concentrate it

    The compressor squeezes that refrigerant, and squeezing it makes it hot — hotter than shower temperature.

  3. 3
    Pass it to the water

    The heat exchanger hands the heat to the water. Cold in the bottom, hot out the top.

Narrow it down

Which one is right for my home?

How many of you there are, what's there now, and where it lives. Runs in your browser — nothing recorded, nothing sent.

How many people in the house?
What's there now?
Where does it go?

Answer the three and the answer appears here.

Reclaim CO₂ heat pump compressor and pipework, close up
Keeping it working

The tank decides how long you own it.

Glass-lined tanks carry a sacrificial anode that corrodes so the steel doesn't. Replace it around year five and the tank lasts; skip it and the tank goes. Stainless has no anode at all, which is what the fifteen-year warranty is actually about — not a better weld, an absent failure mode.

  • Year fivewhen a glass-lined tank wants its anode replaced
  • No anodeon stainless — what the 15-year warranty actually is
  • -10°where CO₂ still makes its rated heat
How the job runs

What happens on a split heat pump hot water install.

  1. 1

    We look at both spots

    A split needs somewhere for the tank and somewhere for the compressor with air around it. We walk both before quoting, because finding out on install day is how a job turns into two visits.

  2. 2

    Tank sized on the household

    Not on the old tank's size. How many of you there are and when you all shower decides it, and recovery rate matters as much as volume — which is where the Panasonic 6 kW pairing earns its keep.

  3. 3

    Rebate worked out at the quote

    The VEU figure depends on what's being replaced. It comes off the quoted price so the number you see is the number you pay.

  4. 4

    Old unit out, new tank in

    Drained, disconnected and taken to a metal recycler on the same visit. New tempering valve so the outlets hold at 50 °C.

  5. 5

    Compressor sited and run

    Lines run between the two, pressure tested, and the compressor levelled on anti-vibration mounts. Where it goes is a decision we make with you, not for you.

  6. 6

    Timer and solar set

    Set to heat on the cheap part of the tariff, or on your solar if you have it. Configured before we leave rather than left on the factory default.

All figures are after the VEU rebate for a Victorian owner-occupier at current VEEC prices. The rebate moves with the market, so the quoted number is confirmed in writing on the day.

The brands

Who makes the split heat pump hot water we fit.

Every model, spec and installed price sits on the brand page. One press each — or open the full list and filter it yourself.

See the full range →Every model we install — filter by brand, system type or rebate.
Free quote

Quote for split heat pump hot water.

60 seconds, no obligation, replied within 12 business hours. Rebates applied and GST included, so the number you get is the number you pay.

  • Same person quotes as installs
  • Fixed price, confirmed in writing
  • Emergency? Call (03) 5947 8000 instead
Step 1 of 4 · 25% complete
What do you need installed?

Takes under 60 seconds. No obligation.

Common questions

Quick honest answers.

Anything else, call (03) 5947 8000.

What's the difference between split and all-in-one?

A split has the compressor outside and the tank separate, so the tank can be any size and any material and the compressor can go where it has air. An all-in-one is a single shell — simpler to place, fewer options, and the compressor sits on top of the tank. If you have room for both parts, a split is usually the better system.

Why CO₂ instead of R32 or R290?

CO₂ (R744) is a natural refrigerant with zero global-warming potential, and it holds heating capacity further down the temperature range. On a Melbourne winter morning that's the difference between making hot water and falling back on an element. It's also the reason Reclaim costs more than a budget unit.

Stainless or glass-lined?

Stainless has no sacrificial anode to replace and nothing to rust, so it's the one to pick if you'd rather not think about it again. Glass-lined is cheaper up front and needs the anode checked. On hard or bore water, stainless — and the 2205 duplex tank for the worst of it.

How big a tank do I need?

Roughly: 160–250 L for one or two people, 250–315 L for a family of three or four, 315–400 L for five or more. Recovery rate matters as much as volume though, which is where the Panasonic 6 kW pairing earns its place — a smaller tank that refills fast can beat a bigger one that doesn't.

Will it work with my solar?

Yes, and it's the best pairing on this site. The PV-diverter kit fires the compressor on solar surplus, so the water gets heated on power you'd otherwise export for a few cents. Without the kit you can still just time it for the middle of the day.

How loud is it?

37 dBA at one metre on the Reclaim compressor — quieter than a fridge. It can sit near a bedroom window without being the reason somebody rings us in February.

What's the warranty?

It varies by tank: the stainless tanks carry the longest cover and the glass-lined ones less. We put the exact figure for the model you're quoted in writing rather than quoting a headline number that only applies to the flagship.

What locals say

Reviews from households across the south-east.

4.9 / 5 on Google
★★★★★

Quoted Mon, installed Fri

Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.

JM
Jess M.Pakenham · heat pump install
★★★★★

Rebate handled, didn't lift a finger

The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.

LM
Lauren M.Pakenham · heat pump swap
★★★★★

No surprises on the invoice

Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.

PS
Priya S.Cranbourne · split install
★★★★★

Split install in half a day

Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.

AP
Alex P.Cranbourne East · split
★★★★★

Quoted Mon, installed Fri

Took the old gas Rinnai out, dropped in a Reclaim heat pump, sorted the VEU rebate so it came straight off the price. Bloke on the phone is the bloke on the tools, refreshing.

JM
Jess M.Pakenham · heat pump install
★★★★★

Rebate handled, didn't lift a finger

The VEU paperwork looked scary online. They filled it all in, I signed once at the quote and once on the day. Rebate was already in the price. Painless.

LM
Lauren M.Pakenham · heat pump swap
★★★★★

No surprises on the invoice

Quote number matched the invoice exactly. No 'we hit unexpected wiring' story at the end. Nice change.

PS
Priya S.Cranbourne · split install
★★★★★

Split install in half a day

Bedroom Mitsubishi went in before lunch. Neat pipework, brackets straight, temp checked before they left. Would use again for the lounge.

AP
Alex P.Cranbourne East · split
★★★★★

Family business, feels it

Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.

TH
Tom H.Narre Warren · heat pump
★★★★★

Emergency sorted Sunday

Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.

SK
Sam K.Berwick · emergency hot water
★★★★★

Follow-up call was a surprise

A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.

ND
Nick D.Beaconsfield · heat pump
★★★★★

Family business, feels it

Answered the phone myself, quoted the job, showed up to install the job. That trail of trust doesn't exist with most of the bigger mobs anymore.

TH
Tom H.Narre Warren · heat pump
★★★★★

Emergency sorted Sunday

Hot water died on a Sunday with three kids in the house. Answered the phone, had a temp loaner running by lunch, new iStore in on Tuesday. That's service.

SK
Sam K.Berwick · emergency hot water
★★★★★

Follow-up call was a surprise

A week after install they rang to check the heat pump was running quiet and the app was set up. First tradie who's ever followed up after payment cleared.

ND
Nick D.Beaconsfield · heat pump
★★★★★

Actually got up in the roof

Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.

DR
Dean R.Officer · ducted retrofit
★★★★★

Cleaned up like nothing happened

Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.

BR
Bianca R.Berwick · ducted install
★★★★★

Explained everything

Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.

MT
Marcus T.Officer · ducted aircon
★★★★★

Actually got up in the roof

Had three quotes for a ducted system. These guys were the only ones who actually crawled into the roof. Middle of the pack on price but installed cleaner than the others would have.

DR
Dean R.Officer · ducted retrofit
★★★★★

Cleaned up like nothing happened

Full ducted retrofit over two days. When they left the roof cavity was tidier than they found it and the driveway had been swept. Small thing but it matters.

BR
Bianca R.Berwick · ducted install
★★★★★

Explained everything

Walked me through the Milieu tablet, showed the wife how to use it, showed us the compliance cert. Ten minutes of teaching that other installers just skip.

MT
Marcus T.Officer · ducted aircon
Call the team(03) 5947 8000Free quote →